Billing error dispute

A written notice to a credit card issuer that a charge is wrong, for example unauthorized or for something not delivered as agreed. Under the Fair Credit Billing Act and Regulation Z, the issuer must receive it within 60 days of sending the first statement that shows the error, must investigate, and cannot require payment of the disputed amount while it does. Recurring debits from a bank account fall under a different rule, Regulation E, which lets you stop a preauthorized transfer.